Cancellation Policy
Last updated: August 26, 2026We understand that circumstances can change. This Cancellation Policy outlines how project cancellations are handled for website development, website design, mobile app development, and branding services provided by AKS iSolutions.
1. Cancelling Before Work Begins
If you wish to cancel a project before any work has started, please notify us in writing at admin@aksisolutions.com. Any deposit paid may be refunded in accordance with our Refund Policy, minus any non-refundable third-party costs already incurred.
2. Cancelling After Work Has Started
If a project is cancelled after work has begun, you will be billed for the percentage of work completed up to the cancellation date, based on the agreed project milestones. Any remaining deposit balance beyond the value of completed work will be refunded.
3. Cancellation by AKS iSolutions
In the rare case that we need to cancel a project, we will notify you as soon as possible and refund any payments made for work not yet delivered.
4. Notice Period
We request at least 5 business days’ written notice for project cancellations, so we can properly close out active work and prepare a summary of completed deliverables.
5. Recurring Services
For ongoing services such as website maintenance or support retainers, cancellation requires 15 days’ written notice before the next billing cycle. Fees already paid for the current billing period are non-refundable.
6. How to Cancel
To cancel a project or service, please contact us at:
Email: admin@aksisolutions.com
Toll Free: 888-735-8083
7. Changes to This Policy
We may update this Cancellation Policy from time to time. Any changes will be posted on this page with a revised date.
8. Contact Us
AKS iSolutions
4900 California Avenue, West Park Community, Tower B, 2nd Floor, Bakersfield, CA 93309, United States
Email: admin@aksisolutions.com
Toll Free: 888-735-8083